Since each dress we create is tailor made as per the measurements provided to us, we do not appreciate cancellation of any order post 24 hours of placing the order. No refunds will be made in case an order is cancelled 24 hours after placing it. However, in exceptional circumstances, we may accept refund requests on a case-to-case basis. In such an event, you must agree that our decision on accepting your refund request will be final and binding on you.
Customer experience and satisfaction is our primary focus and we would hate for you to have any reason to return the products delivered to you. We take utmost care in procuring the highest quality material, embellishments and accessories to create the perfect dresses for you. Our talented designers and tailors always work toward providing the perfect finishing to their creations.
But it may be possible that some item may not be to your satisfaction for a variety of reasons.
Item Received in Damaged Condition or Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered, please call Customer Care or write an email to firstname.lastname@example.org within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the product itself. We will send in a representative to examine the product in question, understand what went wrong and if required, collect it from you in case a replacement is to be made.
If the exact replacement is no longer possible then we will request you to choose an alternate item and deliver the same to you. You will be required to pay only for the alternate item(s). You will not be charged for the original item that we shall be collecting.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
For any dissatisfaction with the fitting
We shall provide one free alteration for every dress that you purchase, even if there was an error from your end in uploading the measurements. This needs to be requested within 7 days of the delivery of the dress. Please note that there is always a limited scope for alteration that we keep in every dress in order to ensure the best possible fit. If the alteration is required due to an error from our side and if there is not enough scope for alteration, then we shall provide you a replacement free of cost if the required material is available at that time. If the alteration is required due to an error from our side and if a replacement is warranted and there is not enough inventory with us at that time to service the replacement, then we shall give you a full refund for the dress.
If the alteration is required due to your error in uploading the measurements and if there is no room for alteration, then no replacement or refund shall be provided.
We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.
Ordered item unavailable
In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then she will be promptly refunded against the non-delivered goods.
Refunds / Credits
All credits to be posted to a customer's credit card or bank account or any other payment account takes about 8-10 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement or in their respective accounts from where the payment was made in about 10-12 business days.
Color and Description Disclaimer
The details of the products or product specifications (for instance color, handwork details, material, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colors, designs, patterns, fits or finish there may be minor variations in color, design, pattern, fit or finish of the actual product because of the nature of fabric dyes and differences in display output due to lighting at the time of photoshoot, digital photography and color settings, capabilities of computer monitors or phone screens or variation in source of procurement of such material or any such other reason.
A customer must place an order keeping in mind this minor variation in color as seen on a computer or phone screen against the actual color of the outfit received.
Customers should also be aware that certain fabrics like raw silk, cotton silk, south cotton, brocade have a textured effect where the threads are visible in different directions and may not have a perfect finish which is a inherent feature of that fabric. These are not defects. This crude finish is the beauty of these fabrics.
Here are a few instructions to take care of the dresses we create for you. Returns or refunds shall not be entertained if these instructions are not followed
All dresses are to be dry cleaned only. We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Also such dresses need greater precaution while storing it as the sequins or beads may rub with the fabric and cause damage. It is advisable to always keep a sheet of butter paper to separate the sequined part from the other fabric.