Shipping & Delivery

Where All Do We Deliver?

Currently we deliver only in Mumbai. The service will expand to other Indian cities soon!

Please provide complete address so that our stylists and delivery agent can locate you easily. While we will try to ensure deliveries within the estimated time, we will not be responsible for delayed deliveries resulting from incomplete address listings.

Please note that the stylist and the delivery agents shall come only to the address mentioned in your profile. If there is any change in the address, please edit the same in your profile.

Kindly make sure that someone is there to receive the package when delivery is attempted. A redelivery due to no one being available to receive the package will be charged an additional redelivery charge of Rs 100.


Shipping Cost

No additional shipping cost will be levied on the customer. But this can be changed at any time based on the sole discretion of StitchMyFit. In case of any change, customer will be informed at the time of placing the order.

Also be aware that if the building in the shipping address does not allow delivery agents in the premises, then StitchMyFit will under no circumstances issue a refund or credit to the customer's account, nor shall we attempt redelivery of the same order.


Transit Times

With each dress, we display the number of days it will take to deliver it. If you have multiple dresses in your order, the entire order will be delivered at the same time, which will be the largest of the individual delivery dates in your order. For instance, if you order for a dress that has a delivery period of 4 days and another that has a delivery period of 6 days, then the entire order will be delivered to you 6 days after we receive the measurements for your order.

The expected date of delivery will be mentioned on order confirmation. If we can deliver earlier or in case of a delay, we shall communicate the same to you accordingly.


Transit Risk

If delivery agent fails to deliver, you do not suffer any loss. But StitchMyFit will not responsible for lost or stolen packages or any full or partial damages to the package after being left at customer's address by the delivery agent.


Address Change Requests

You will be required to keep your address in your profile updated at all times.

If you change the address while an order is pending, you will need to additionally email the same to care@stitchmyfit.com or call the Customer Care number. Delivery date may vary slightly in this case.

Only one shipping address can be associated with one shipment, while you can maintain multiple addresses in your profile.


Incorrect or Incomplete Address

Some delivery networks charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not StitchMyFit. Please make sure your shipping address is correct.

In the event of a redelivery of the same order due to an incorrect or incomplete address, customers will be responsible to pay additional charge of Rs 100.


Time to Ship

For each order, we mention the expected date of delivery. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors. In case of any deviations from the expected date and time of delivery, our Customer Care shall keep you informed.


What if Any Delays?

Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, our Customer Care will notify you.

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.


What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 7 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at care@stitchmyfit.com.